Better Business Bureaus have received numerous consumer complaints about the informational leave-behind. Safeguard Properties

Submitted by lmiller on January 10, 2010 - 1:52pm.

Foreclosure Counseling Contact Removed from HOPE NOW Door Hangers

10/30/2009 By: Carrie Bay Printer Friendly View

 

The Homeownership Preservation Foundation (HPF) has asked all HOPE NOW Alliance partners to stop using its housing counseling hotline – the well-recognized888-995-HOPE number – on door hangers left behind by field service operatives at homes that may be at risk of foreclosure.

In a letter to HOPE NOW members, HPF acknowledged that the door hanger program has garnered considerable success in nudging distressed homeowners to pick up communication with their mortgage servicer or a certified

foreclosure counselor. But, the Foundation explained, that both its staff and local Better Business Bureaus have received numerous consumer complaints about the informational leave-behind.

HPF also received a “cease and desist” order from the US Postal Service due to door hangers left in mail boxes by field professionals, and has even been threatened by law suits from consumers.

“This is an unwelcome and distracting situation for us,” said Colleen Hernandez, president of the Minneapolis-based Homeownership Preservation Foundation.

When initially implemented, the door hanger initiative was widely celebrated as a creative outreach tool to encourage troubled borrowers to contact a foreclosure counselor or their mortgage servicer for assistance.

According to Safeguard Properties, one of the field inspection companies who helped get the door hanger campaign off the ground, HPF had taken steps to ramp up its call center operation when the initiative was first launched in mid-2008 in anticipation of the large volume of calls expected.


 

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SAFEGUARD LAUNCHES GOOD NEIGHBOR DOOR-HANGER INITIATIVE

Submitted by lmiller on January 10, 2010 - 9:42pm.

portal.blogfusion.com/blogs/l666


SAFEGUARD LAUNCHES GOOD NEIGHBOR DOOR-HANGER INITIATIVE

Posted by : ueb73521ATyahooDOTcom

Safeguard Launches Good Neighbor Door-Hanger Initiative Safeguard Properties, a Cleveland-based field services company, has introduced an initiative designed to reduce the risk of criminal activity at properties left vacant due to foreclosure. The company proposes that a door hanger be left at properties adjacent to a vacant and secured property. The door hanger will provide an 800 number that will enable neighbors to contact Safeguard 24/7 if they see any questionable activity or maintenance issue that needs to be addressed.
Servicers and local governments are partners in fighting blight, maintaining safe neighborhoods and ensuring properties are maintained, says Safeguard, but the correlation between vacant properties and criminal activity is well documented in communities nationwide.
As foreclosures and vacancies mount, the company has seen a material increase in the number of copper-pipe thefts, arsons and related crimes at these vacant properties. This ripple effect drastically reduces the servicer’s collateral in its assets and wreaks havoc on the communities where the properties exist.
This door-hanger approach has received enthusiastic endorsement from code enforcement and city officials, Safeguard adds. The first draft of the proposed Good Neighbor door hanger is available at http://www.safeguardproperties.com/pub/pdf/P&P_door_hanger.pdf
Source: Safeguard Properties 
 

safeguard is so smart

Submitted by dwebb on January 10, 2010 - 10:13pm.

Actually, this is a good idea. Hope that the 24/7 people who answer the phone know what to do. We can test run it. 

Every time that someone

Submitted by lmiller on January 11, 2010 - 6:48am.

Every time that someone calls the Safeguard Properties phone number to complain and they send someone out,  $$$$$$$$$$$$$$ to Safeguard from the Mortgage Company.    Good scam,,,,,,

If someone sees a problem at one of the properties, ie stealing copper, etc., then they should call the cops.  

Oh wait a minute,  they were all laid off.........

By the time the police would

Submitted by ward14resident on January 11, 2010 - 6:09pm.

By the time the police would arrive the thieves would be long gone.  Maybe SafeGuard would get there quicker.  Hey, I know, call both, and see which one arrives first.  That would be a good test.

wanna place bets

Submitted by lmiller on January 11, 2010 - 7:30pm.

on who shows up first?   I say the one with their hand out......$$$$$